Order Processing

Most products are sourced and prepared after an order is placed.

As a result, orders typically require:

• 12 to 15 working days for processing and sourcing

• Additional delivery time once dispatched

Processing begins once payment has been successfully received.

Delivery Times

Once your order has been dispatched, delivery typically takes:

• UK Standard Delivery: 2 to 5 working days

Total Estimated Delivery Time

Most orders arrive within:

• 14 to 20 working days from the date of purchase

• Some orders may arrive sooner

Shipping Charges

Shipping charges are calculated at checkout and are displayed before payment is completed.

Any promotional free shipping offers will be clearly stated on our website.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Tracking availability depends on the courier used.

Product Availability

As many of our products are sourced in limited quantities, availability may occasionally change after an order has been placed.

If a product becomes unavailable, Aara Atelier may:

• Offer a suitable alternative

• Offer store credit

• Provide a full refund

This will be handled at our discretion.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occur due to circumstances outside our control, including:

• Supplier delays

• Courier delays

• Customs inspections

• Public holidays

• Adverse weather conditions

• Transport disruptions

Aara Atelier is not liable for delays caused by third-party carriers or circumstances beyond our reasonable control.

Address Accuracy

Customers are responsible for providing accurate delivery information.

Aara Atelier is not responsible for:

• Incorrect delivery addresses

• Failed deliveries caused by customer error

• Delays resulting from inaccurate information

Additional shipping charges may apply if an order needs to be re-dispatched.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and provide supporting photographs.

We will work with you to find a suitable resolution.

Refused Deliveries

If a parcel is refused, unclaimed, or returned to us due to customer actions, any shipping and handling costs incurred may be deducted from any approved refund or store credit.

UK Shipping