Please allow approximately 10–12 working days for processing and sourcing, followed by 2–5 working days for UK delivery.

Most orders arrive within 14–20 working days from the date of purchase.

Yes. If you wish to request a return, exchange, store credit, or refund, please contact us within 14 days of receiving your order.

Items must be unworn, unused, unwashed, and returned in their original condition with tags attached.

Please note that sale, discounted, promotional, clearance, raffle, giveaway, and special-offer items are final sale and cannot be returned unless faulty.

Yes, we do.

If your item is eligible, you can request an exchange within 7 days of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer store credit or an alternative solution.

Occasionally, yes.

We make every effort to display colours accurately, however slight variations may occur due to screen settings, photography lighting, fabric dye batches, and the unique nature of artisan-crafted products.

These variations are normal and are not considered faults.

Many of our products are sourced in limited quantities and may feature artisan craftsmanship and unique detailing.

As a result, slight variations in stitching, print placement, embroidery, texture, or finish may occur and contribute to the individuality of each piece.

Please follow the care instructions provided with your item.

For many of our cotton and artisan-crafted products, we recommend gentle care and washing similar colours separately, particularly during the first wash as some fabrics may release excess dye.

Where stated, dry cleaning is recommended.

Please contact us within 48 hours of delivery and include your order number along with clear photographs of the issue.

We will review the matter and work with you to provide a suitable resolution.

Yes.

We offer private shopping consultations from our Croydon studio where you can browse our collection in a relaxed and personalised environment with one-to-one attention.

There is absolutely no pressure to buy.

Booking is simple. You can:

• Send us a WhatsApp message on +44 7748 550001
• Contact us via Instagram @aaraatelier.uk

Appointments are arranged in advance to ensure every visitor receives dedicated time and attention.

Aara Atelier is based in Croydon CR0 4DF, United Kingdom.

Studio visits are by appointment only.